Widespread cell service outage affecting southeastern NC

WILMINGTON, N.C. (WECT) – A cell service outage is affecting southeastern North Carolina customers Thursday morning, Feb. 22, according to a notification from AT&T.

“Valued Customer, This is an AT&T FCC PSAP Notification informing you of a Wireless and FirstNet outage. Customers cannot make or receive voice and data calls to and from mobile, including 911 calls. The preliminary cause is outside AT&T Network,” the AT&T notification states.

New Hanover County residents can text 911 in an emergency, according to a county representative.

“If they are unable to reach 911 through an AT&T mobile device, they may need to find someone with a different carrier, use a landline, or try WiFi calling,” a NHC representative says.

According to Downdetector.com, outages have also been reported for Cricket Wireless, Verizon, T-Mobile, UScellular, Boost Mobile, Straight Talk and Consumer Cellular customers.

WECT called dispatchers in Pender, New Hanover, Columbus, Brunswick and Bladen counties, which reported that its services were operational but were aware of the issue residents are having trouble reaching 911.

Just before 8 a.m., AT&T released following message to WECT:

“We are aware of an outage currently impacting our Mobility users and are working to resolve it ASAP. For the latest info please visit our Service Outage information page. We apologize for this inconvenience.”