LETTER: Eastern Radiologists patient information compromised

GREENVILLE, N.C. (WITN) – An Eastern Carolina medical practice is working to improve data security after patient information was hacked.

In a letter sent to patients dated March 4, Eastern Radiologists, Inc. explains that “suspicious activity” was detected in their information technology network on November 24th.

The medical practice explains that they investigated and found an “unauthorized party” accessed their network between November 20th and November 24th.

“So I got real nervous at first,” Eastern Radiologists patient Amber Rascoe said. “I thought that maybe this is a joke other people called me and said they got this letter too and I thought it was nothing.”

That unauthorized party, the letter reads, accessed, and/or copied patient information that was different for each patient.

The information included patients’ names, contact information, social security numbers, insurance information, exam and/or procedure information, referring physician, diagnosis information and/or imaging results.

“Attackers, they are interested in that information so that they can sell that information to other vendors and get some money from there,” ECU Department of Technology Systems Assistant Professor Dr. Sohan Gyawali said.

The letter describes efforts to improve security, including enhancing their computer systems and network monitoring capabilities, however, a number of concerns still remain.

“What are y’all going to do to help protect us,” Rascoe said. “If we’re going to take steps on our end to protect ourselves, what are you going to do to protect us?”

Eastern Radiologists is a huge provider in the region, with locations in Greenville, Washington, and Kinston.

Anyone with information about the breach is encouraged to call 833-918-6270.

WITN has reached out to Eastern Radiologists but we’ve had no luck speaking to anyone who could answer our questions.