DMV new appointment confirmation system aimed to reduce no-shows

ROCKY MOUNT, N.C. (WITN) – To reduce time wasted on no-shows, the North Carolina Division of Motor Vehicles is launching a new appointment-confirmation system.

Starting now, appointments made through SkipTheLine will have two sets of notifications to confirm your appointment, according to the DMV.

The first is immediately after you schedule that appointment with a 15-minute deadline. The second is if an appointment is scheduled five or more days in advance, you will receive that notification four days out from your appointment with a 24-hour deadline to confirm.

The division says these confirmations will be sent by text and email, and if the deadline for that confirmation is not met, then the appointment is canceled. If your confirmation is successful, you will receive an email and text with the confirmation.

The DMV says 33.5% of scheduled appointments in February were no-shows.

“Folks are used to having to confirm their medical and other appointments in this way,” said DMV Commissioner Wayne Goodwin, “so we’re applying this standard from the private sector to our business model and expecting good results and increased appointment availability.”

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